Returns & Exchanges

At Shokz, we stand behind our open-ear technology and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your headphones are not the perfect fit for your lifestyle, you may return them for a full refund or exchange within 30 days of the delivery date.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the return or exchange process.

• 2.
  Print Your Label

  Once your request is approved, we will email you a prepaid shipping label and a return authorization form to include in your package.

• 3.
  Pack and Ship

  Securely pack your Shokz headphones in their original packaging with all included accessories and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  After our warehouse receives and inspects your item, we will process your refund to the original payment method within 5-7 business days.