Frequently Asked Questions

Everything you need to know about your Shokz experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.

Do the products come with a warranty?

Yes, all our products include a 2-year manufacturer warranty that covers defects in materials and workmanship under normal use.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Are Shokz products water-resistant?

Most of our models feature an IP55 or higher rating, making them sweatproof and resistant to light rain, perfect for workouts and outdoor activities.